Has my order shipped?
Click the “My Account ” link at the top of our site to check your order’s status. All orders are processed during regular business hours. Although we strive to ship your order the same day as it was placed, in some cases it may take up to two business days to process your order. Overnight shipments will ship the same day for orders placed before noon. Please note the transit time begins once we turn the package(s) over to the selected carrier.
How do I change quantities or cancel an item in my order?
If you would like to cancel your order or change quantities, please contact us directly. Please note that once an order has begun processing or has shipped, the order may not be changeable.
How do I track my order?
Click the “My Account” link in the top menu and then click on “My Orders” in the sidebar. You will be able to click on “Track Package” next to each order which has shipped.
My order never arrived.
Click the “My Account” link in the menu at the top of the site and then on “My Orders.” Be sure that all of the items in your order have shipped already, and click on “Track Package” to see the location. If your packages each show a status of “delivered”, please contact customer service for assistance.
An item is missing from my shipment.
Click the “My Account” link in the menu at the top of the site and then on “My Orders.” Be sure that all of the items in your order have shipped already, and click on “Track Package” to see the status and location of your packages. If your packages each show a status of “delivered”, please contact customer service for assistance.
My product is missing parts.
Click the “My Account” link in the menu at the top of the site and then on “My Orders.” Be sure that all of the items in your order have shipped already, and click on “Track Package” to see their status and location. If your packages each show a status of “delivered”, please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. Please see each individual item page for more information on the availability of each item.
What is the Privacy Policy?
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
How do I create an account?
1) Click the “My Account” link in the top navigation of our site.
2) Enter your email address and your chosen password under the heading “New Customer?”
3) Click “Create your account.”
Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the “My Account” link in the top navigation of our site to edit your account information.
I forgot my password.
Click the “My Account” link in the top navigation of our site. Under the login box called “Returning Customer,” you’ll see a link that says “Lost your password?” Click on the link and enter your username or email to receive a password reset link.
What are the Terms & Conditions of this website?
Please see the Terms & Conditions for complete details regarding our usage policy.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state (California) as our warehouse.
I have a question on my charges.
Click the “My Account” link in the navigation menu at the top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the “My Account” link in the top navigation menu on our site, and then navigate to the order you would like the view the invoice for.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged when you checkout on our site.
How do I find my product?
To find the product(s) you’re looking for, start by clicking on “Products” at the top of the page in the navigation menu and then using the filters on the left to filter your results.
Alternatively, you can type a keyword into the search box to get results.
If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the cart icon link at the top of this site to view your cart. In the lower left under your list of items, you will see a place where you can enter your coupon code.
Can I pick up my order directly from APC?
Yes, you can pick up your order at our warehouse in Woodland, CA only if it is placed in advance.
Please place your order in one of the following ways:
- Phone Order
- Email Order (please do not email credit card info, we will call you)
We will notify you when your order is ready for pickup.
Please note that we do not accept orders on site under any circumstances.
Due to liability concerns, we cannot allow customers in the production area. Thank you for your understanding.
How do I contact you?
Please click here for our company contact information.
