General FAQ

Click the "My Account " link at the top of our site to check your order's status. All orders are processed during regular business hours. Although we strive to ship your order the same day as it was placed, in some cases it may take up to two business days to process your order. Overnight shipments will ship the same day for orders placed before noon. Please note the transit time begins once we turn the package(s) over to the selected carrier.

If you would like to cancel your order or change quantities, please contact us directly. Please note that once an order has begun processing or has shipped, the order may not be changeable.

Click the "My Account" link in the top menu and then click on "My Orders" in the sidebar. You will be able to click on "Track Package" next to each order which has shipped.

Click the "My Account" link in the menu at the top of the site and then on "My Orders." Be sure that all of the items in your order have shipped already, and click on "Track Package" to see the location. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account" link in the menu at the top of the site and then on "My Orders." Be sure that all of the items in your order have shipped already, and click on "Track Package" to see the status and location of your packages. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account" link in the menu at the top of the site and then on "My Orders." Be sure that all of the items in your order have shipped already, and click on "Track Package" to see their status and location. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. Please see each individual item page for more information on the availability of each item.